Get in Touch with NinjaBBQ
We’re here to help with any questions, order enquiries, or support needs you may have. Whether you’re looking for assistance with a purchase, need to check on your delivery, or have a query about one of our products, our customer support team is ready to assist you.
At NinjaBBQ, we pride ourselves on providing friendly, professional support to ensure you have the best possible shopping experience. We understand that your time is valuable, and we aim to make every interaction with us as helpful and efficient as possible.
How to Reach Us
Email Support
For all general enquiries, order queries, and product questions, please contact us at:
support@ninjabbq.shop
Our support team will respond to your enquiry as quickly as possible during our operating hours.
Telephone
If you prefer to speak with us directly, you can reach us by phone:
+44 7446 371844
Please note that telephone support is available during our standard support hours.
Customer Support Hours
| Day | Hours |
|---|---|
| Monday – Friday | 9:00 AM – 6:00 PM |
| Saturday | 10:00 AM – 4:00 PM |
| Sunday | Closed |
All times are UK local time. For enquiries received outside of these hours, we will respond on the next working day.
Order-Related Enquiries
When contacting us about an existing order, please have your order number ready to help us assist you more efficiently. This can be found in your order confirmation email.
Common order-related enquiries we can assist with include:
Order status updates
Delivery tracking assistance
Product information and compatibility
Returns and exchange requests
Issues with damaged or incorrect items
Payment queries
Address changes or corrections
Response Times
We aim to acknowledge and respond to all customer enquiries promptly during our support hours. While we strive to reply to emails as quickly as possible, we recommend allowing a reasonable time for us to investigate and resolve more complex queries thoroughly.
For urgent matters, telephone support is available during our published hours.
Our Registered Address
For formal correspondence or returns, please note our registered business address:
NinjaBBQ
Operated by APPLE TREE PROPERTY SERVICES LTD
21 Padnell Road
Waterlooville
England
PO8 8DZ
United Kingdom
Company Number: 15379579
Website
Visit our online store at: https://ninjabbq.shop/