Frequently Asked Questions (FAQs)
Orders
How do I place an order?
Simply browse our products, add your chosen item to your cart and proceed through our secure checkout.
Can I cancel my order?
Yes. Orders may be cancelled before they have been dispatched.
If your order has already been shipped, please refer to our Refund & Returns Policy.
Can I change my order after placing it?
Please contact us as soon as possible.
We will do our best to help if your order has not yet been processed.
Shipping
Where do you deliver?
We currently deliver to addresses within the United Kingdom only.
Is shipping free?
Yes.
We offer Free UK Shipping on all orders.
How long does delivery take?
Orders are usually:
- Processed within 1–2 business days
- Delivered within 3–5 business days
Which courier do you use?
We currently ship using DHL.
How do I track my order?
Once your order has been dispatched, you will receive a tracking email.
You can also visit our Track Your Order page.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy from the date your order is delivered.
Who pays for return shipping?
If the item is damaged, faulty or incorrect, NinjaBBQ covers the return shipping cost.
If you simply change your mind, the customer is responsible for the return shipping cost.
When will I receive my refund?
Approved refunds are normally processed within 5–10 business days after the returned item has been inspected.
Warranty
Do your products include a warranty?
Yes.
Eligible products include a 12-month store warranty.
What is not covered by the warranty?
The warranty does not cover:
- Accidental damage
- Misuse
- Improper installation
- Normal wear and tear
- Unauthorised modifications
Payments
Which payment methods do you accept?
We currently accept secure payments through:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Klarna
Is my payment secure?
Yes.
All payments are processed securely through trusted payment providers using encrypted connections.
Contact
How can I contact NinjaBBQ?
Email:
support@ninjabbq.shop
Telephone:
+44 7446 371844
What are your opening hours?
Monday – Friday
9:00 AM – 6:00 PM (UK Time)
Where is your business located?
APPLE TREE PROPERTY SERVICES LTD
21 Padnell Road
Waterlooville
England
PO8 8DZ
United Kingdom
Frequently Asked Questions (FAQs)
Orders
How do I place an order?
Simply browse our products, add your chosen item to your cart and proceed through our secure checkout.
Can I cancel my order?
Yes. Orders may be cancelled before they have been dispatched.
If your order has already been shipped, please refer to our Refund & Returns Policy.
Can I change my order after placing it?
Please contact us as soon as possible.
We will do our best to help if your order has not yet been processed.
Shipping
Where do you deliver?
We currently deliver to addresses within the United Kingdom only.
Is shipping free?
Yes.
We offer Free UK Shipping on all orders.
How long does delivery take?
Orders are usually:
- Processed within 1–2 business days
- Delivered within 3–5 business days
Which courier do you use?
We currently ship using DHL.
How do I track my order?
Once your order has been dispatched, you will receive a tracking email.
You can also visit our Track Your Order page.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy from the date your order is delivered.
Who pays for return shipping?
If the item is damaged, faulty or incorrect, NinjaBBQ covers the return shipping cost.
If you simply change your mind, the customer is responsible for the return shipping cost.
When will I receive my refund?
Approved refunds are normally processed within 5–10 business days after the returned item has been inspected.
Warranty
Do your products include a warranty?
Yes.
Eligible products include a 12-month store warranty.
What is not covered by the warranty?
The warranty does not cover:
- Accidental damage
- Misuse
- Improper installation
- Normal wear and tear
- Unauthorised modifications
Payments
Which payment methods do you accept?
We currently accept secure payments through:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Klarna
Is my payment secure?
Yes.
All payments are processed securely through trusted payment providers using encrypted connections.
Contact
How can I contact NinjaBBQ?
Email:
support@ninjabbq.shop
Telephone:
+44 7446 371844
What are your opening hours?
Monday – Friday
9:00 AM – 6:00 PM (UK Time)
Where is your business located?
APPLE TREE PROPERTY SERVICES LTD
21 Padnell Road
Waterlooville
England
PO8 8DZ
United Kingdom