Frequently Asked Questions

Where do you deliver?

We deliver within the United Kingdom only.

How long does delivery take?

Orders are handled in 1–2 business days, Monday–Friday. Transit normally takes 2–3 business days, for a total estimated delivery time of 3–5 business days.

When is the order cut-off?

12:00 AM London time.

Will I receive tracking?

Yes. Tracking is supplied after dispatch.

What is your return period?

You may request a return within 30 days from delivery. Items must be new, unused, and in their original packaging with accessories. Returns are by mail and return postage is the customer’s responsibility; exchanges are accepted subject to availability. No restocking fee applies. Approved refunds are processed within 7 days after the item is received.

How do I contact NinjaBBQ?

Legal company: APPLE TREE PROPERTY SERVICES LTD
Company number: 15379579
Address: 21 Padnell Road, Waterlooville, England, PO8 8DZ, United Kingdom
Email: support@ninjabbq.shop
Phone: +44 7446 371844
Support hours: Monday–Friday: 9:00 AM–6:00 PM; Saturday: 10:00 AM–4:00 PM; Sunday: Closed